Shipping & Returns
We recommend using the shipping cost calculator in the shopping cart. To do this, please put the desired products in the shopping cart in advance and then select the destination country and the shipping method.
When shipping to a third country outside of the EU (e.g. Switzerland), the German VAT is only automatically deducted in the last step of the order processing (before sending the order). In the shopping cart, however, the German VAT amount is always displayed regardless of the country selected in the shipping calculator.
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Germany
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European Union
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Switzerland (excl. VAT)
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| Hermes |
5,00 EUR
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12,85 EUR bis 5kg
14,88 EUR bis 10kg
21,42 EUR bis 31,5kg
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currently not possible
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| DHL |
7,00 EUR
|
19,04 EUR |
17,90 EUR |
| Cash on delivery |
+ 5,00 EUR
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not possible
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not possible
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| Heavy goods surcharge (like sway bars) | + 10,00 EUR | + 10,00 EUR | + 10,00 EUR |
| Payment in advance |
0,00 EUR
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| Sofortüberweisung Germany, Austria and Swiss only! No transaction fee! |
0,00 EUR
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| PayPal |
plus 0,35 EUR + 1,99% from invoice total (transaction fee)
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plus 0,35 EUR + 1,99% from invoice total (transaction fee)
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plus 0,35 EUR + 1,99% from invoice total (transaction fee)
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Creditcard and debit payment is only possible through PayPal. PayPal also allows a credit card or debit payment without having or creating a PayPal account. Please refer to the PayPal website to get more information about that.
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| Credit card (American Express, Visa, Mastercard) |
plus 0,35 EUR + 1,99% from invoice total (transaction fee)
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plus 0,35 EUR + 1,99% from invoice total (transaction fee)
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plus 0,35 EUR + 1,99% from invoice total (transaction fee)
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| Debit |
plus 0,35 EUR + 1,99% from invoice total (transaction fee)
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plus 0,35 EUR + 1,99% from invoice total (transaction fee)
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plus 0,35 EUR + 1,99% from invoice total (transaction fee)
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All prices include 19% VAT (excl. the ones that are shown for Switzerland).
Delivery times
Since we offer well over 12000 different articles, it is unfortunately not always possible to keep all articles in stock and to guarantee a short delivery time. If the articles are marked in the shopping cart as "not in stock", the goods must be ordered. In this case the delivery time is 1-2 weeks (depending on the stock at the manufacturer). If the product is marked with a delivery time of 3-4 weeks, this must be produced by the manufacturer first.
With a stated delivery time of 3-4 working days, the goods are stored in Germany.
Depending on the parcel service also the delivery times are different. Hermes generally needs a little longer than DHL for delivery. In the following tables you will find an overview of the delivery times according to parcel service:
Hermes
| Germany | 2-3 working days |
| EU | 5-7 working days |
| Switzerland | 5-8 working days |
DHL
| Germany | 1-2 working days |
| EU | 4-6 working days |
| Switzerland | 4-6 working days |
